Play responsibly,
stay safe always
nepk believes gaming should be for enjoyment — not a source of stress or problems. Our responsible gaming policy helps keep you protected and informed.
and above only
Responsible Gaming Commitment
At nepk, we believe online gaming should be an enjoyable form of entertainment — not a source of financial burden or mental stress. That is why we are committed to ensuring a safe environment for every player.
Our platform is for individuals aged 21 or above only. Minors opening accounts or participating in gaming is strictly prohibited.
- Age verification procedures are strictly followed
- The option to set personal limits is available to everyone
- Immediate support is available if problems arise
- SSL encryption and fair play are ensured
Recognise the warning signs
If any of the following apply to you, it is time to seek help:
- Repeatedly playing to try to recover lost money
- Spending more money on gaming than your budget allows
- Hiding your gaming from family or friends
- Being unable to stop playing or losing control
- Neglecting work, studies, or family responsibilities
- Taking on debt or borrowing money from others to play
Our Protection Tools
These tools are available free of charge on every nepk account — control stays in your hands.
Deposit Limit
Set your own maximum deposit amount on a daily, weekly, or monthly basis. Once set, increasing the limit takes some time to take effect — but reducing it is immediate. This feature helps keep your budget on track.
Time Limits and Breaks
You will receive automatic alerts once a set amount of time has passed. You can activate a "cooling-off" period or time-out yourself, ranging from 24 hours to several weeks. During this time, logging in or placing bets will not be possible.
Self-Exclusion
If you feel gaming is getting out of control, activate self-exclusion. It will disable gaming features on your account for a set period or permanently. This is a brave and right decision.
Gaming History Review
Log in to your account at any time to view your complete history of deposits, withdrawals, and bets. Analyse your own patterns and take action if needed — awareness is the first step to protection.
24/7 Support Team
Our support team is available around the clock via live chat and email. For any questions or concerns related to responsible gaming, we are here to help in both Bengali and English.
Account Security
Use a strong password and never share your login details with anyone. If you notice any unexpected activity, contact the support team immediately. Playing on a secure platform means peace of mind.
A Quick Guide to Setting Limits
The list below describes each protection tool and how to activate it.
| Tool | What it does | How to activate |
|---|---|---|
| Deposit Limit | Sets a maximum deposit amount per day / week / month | Account Settings → Responsible Gaming |
| Time-Out | Take a gaming break from 24 hours up to 30 days | Account Settings → Temporary Break |
| Self-Exclusion | Disables gaming on the account for a fixed or indefinite period | Contact the support team |
| Loss Limit | Sets a maximum loss amount within a specified time period | Account Settings → Responsible Gaming |
| Reality Check | Shows session time and spending information at set intervals | Enable from Game Settings |
If you have a problem, speak up right away
If gaming becomes a source of anxiety rather than enjoyment, you do not have to face it alone. nepk's support team is by your side 24 hours a day, 7 days a week.
Our trained support representatives will listen to your situation in complete confidence and help you take the steps you need. From activating self-exclusion to guidance toward professional advice — all kinds of support are available.
Live Chat: 24/7 instant support
Email: [email protected]
Support is available in Bengali and English
Core Principles of Responsible Gaming
Keep these points in mind for a healthy and enjoyable gaming experience at nepk:
- Set a fixed budget before you start playing and stick to it
- Do not place more bets in the hope of recovering lost money
- Take regular breaks and track your own time
- Prioritise spending time with family and friends
- Never place bets on impulse or while under the influence of alcohol
- Do not treat gaming as a source of income
- Never bet beyond your financial means
Protecting Minors
The minimum age to create an account or participate in any gaming activity at nepk is 21. We treat the protection of minors as our highest priority.
If there are children or teenagers in your household, take the steps below to prevent them from accessing your account.
Strong Password
Use a password that is hard to guess and do not share it with anyone.
Parental Controls
Use parental control software on your device to restrict access to gaming sites.
Make Sure to Log Out
Properly log out of your account after every session.
Build Awareness
Have an open conversation with family members about responsible gaming.
Frequently Asked Questions
Play safely, enjoy yourself
Enjoy the best gaming experience at nepk within your limits.
If you have any questions, check the FAQ or contact us directly.