nepk Terms and Conditions

1 Introduction

These terms and conditions ("Terms") form a binding agreement between the nepk online gaming platform ("Platform", "Site", "we", "nepk") and every individual who uses it ("User", "you", "your"). By accessing the nepk website, registering an account, or using any of our services, you are considered to have read, understood, and agreed to every provision of these Terms.

nepk is committed to providing a safe, reliable, and transparent online gaming environment for players in Bangladesh. We want every user to play with awareness and responsibility, which is why these terms are written in clear, straightforward language.

Table of Contents

2 Eligibility and Age Requirements

Age-Related Rules

To use the nepk platform, you must be at least 21 years of age. Use of the platform by minors is strictly prohibited. nepk may request documents to verify your age at any time and reserves the right to suspend an account until verification is complete.

Other Eligibility Requirements

• You must be a resident of a jurisdiction where online gaming is not prohibited.
• Only one active account is permitted per person.
• Anyone who has voluntarily taken a self-exclusion cannot create or use an account during that period.
• nepk employees and their close relatives may not play on the platform.
• All information you provide must be truthful, complete, and up to date.

3 Account Registration and Management

Registration Process

To open an account at nepk, you must complete the registration form with accurate and complete information. Only one account per person is permitted. Attempting to create multiple accounts is a punishable offence and may result in all accounts being closed and any deposited funds being forfeited.

Account Security

It is your responsibility to keep your account password and login details fully confidential. If you notice any unauthorized access or suspicious activity on your account, you must notify the nepk support team immediately. nepk will not be responsible for misuse of your account by third parties unless it is due to our own fault.

Verification (KYC)

To ensure security and prevent fraud, nepk may request identity verification at any time. The following documents may typically be required:

• A copy of your National ID (NID) or passport.
• Proof of current address (utility bill, bank statement).
• Proof of ownership of the payment method used.

Withdrawals above a certain limit may be held until verification is complete. nepk operates honestly and transparently and respects the privacy of every user.

Closing Your Account

You may request to close your account at any time by contacting the support team. Any valid balance remaining before account closure is withdrawable in accordance with the rules. The verification process must be completed at the time of account closure.

4 Deposit and Withdrawal Rules

Payment Method

nepk supports the most popular payment methods in Bangladesh. Deposits and withdrawals can currently be made through the following methods:

• bKash — Mobile banking.
• Nagad — Postal department mobile financial service.
• Rocket — Dutch-Bangla Bank mobile banking.
• Upay — Mobile banking service.
• Bank Transfer — Major Bangladeshi banks including Islami Bank, Dutch-Bangla Bank, and BRAC Bank.

Minimum Amounts

• Minimum deposit amount: ৳500 (for each method).
• Minimum withdrawal amount: ৳800.

Withdrawal Processing Time

nepk guarantees a fast and secure withdrawal process. Withdrawal requests are typically processed within 15 minutes to 2 hours after approval. However, processing may be delayed during verification or in unusual circumstances.

Important Payment Rules

• Deposits must come only from an account belonging to the registered user — third-party payments are not accepted.
• Withdrawals can only be made to the same payment method used for the deposit, unless nepk approves otherwise.
• nepk may suspend or cancel any transaction if money laundering or fraudulent activity is suspected.
• In the event of a chargeback or payment dispute, the account will remain suspended during the investigation.

5 Bonuses and Promotions

Welcome Bonus

nepk offers new members a welcome bonus. A 100% bonus is available on the first deposit, up to a maximum of ৳8,000.

Example:

• You deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000.
• You deposit ৳18,000 → maximum ৳8,000 bonus → total balance ৳26,000.

Wagering Requirements

To withdraw the welcome bonus, you must wager 15 times the bonus amount. Wagering is calculated on the bonus amount only — not on the combined total of deposit and bonus.

Example: ৳1,000 bonus × 15 = ৳15,000 must be wagered before the bonus funds become withdrawable.

General Bonus Rules

• Each bonus offer may have its own specific terms — read them before accepting an offer.
• A bonus applies to one account once only — multiple claims from multiple accounts or from the same device are not accepted.
• Not all games may be available to play with bonus funds — the list of games included in a specific promotion will be communicated separately.
• If suspected bonus abuse or an attempt to gain an advantage through multiple accounts is detected, nepk reserves the right to forfeit the bonus and close the account.
• nepk reserves the right to change or cancel the bonus programme at any time.

6 Gaming Rules

Gaming Policy

Through partnerships with various world-class game providers, nepk offers slots, live casino, fishing games, bingo, and sports betting. Games from well-known providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming are available on this platform.

Fair Play Guarantee

All games on nepk use certified Random Number Generators (RNG), making the outcome of every round completely random and unpredictable. We use SSL encryption and modern security technology to ensure fair play and protect players.

Game History and Disputes

• All game results are recorded on the server and, in the event of any dispute, the server log is final.
• If gaming is interrupted due to a technical fault, nepk may cancel that round and return the amount wagered in that round.
• If a player exploits a software error or bug to gain an unfair advantage, those winnings will be voided.
• If a game is interrupted for any reason (network issue, power cut, etc.), the outcome of the round in progress will be determined according to the server record.

Special Rules for Sports Betting

When placing bets on cricket, football, kabaddi, and other sports, please keep the following in mind:

• Market prices (odds) are subject to change at any time — the odds at the time the bet is confirmed apply.
• If an event is cancelled or postponed, bets will be settled according to the specific rules.
• In live betting, it is prohibited to place bets by taking advantage of delayed transmission.

7 VIP Program

The nepk VIP program has four tiers that provide additional benefits to regular players. Progression to a higher tier depends on the volume and consistency of play.

VIP Tiers and Cashback Benefits

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.8% weekly cashback.
• Platinum: Up to 1.0% weekly cashback.

Rules Regarding VIP Benefits

• Your account must be fully verified to receive VIP benefits.
• Cashback is calculated each week based on eligible net losses.
• VIP benefits may be suspended or cancelled in cases of suspicious activity or policy violations.
• nepk reserves the right to change the terms of the VIP program at any time.

8 Prohibited Activities

The following activities are strictly prohibited on nepk. If such activity is identified, the account may be immediately closed, all balances and winnings forfeited, and legal action taken if necessary:

Fraud and Manipulation

• Using any software, bot, script, or automated method to gain an unfair advantage.
• Deliberately exploiting game vulnerabilities or bugs.
• Manipulating any game or colluding with other players.

Financial Abuse

• Using the platform for money laundering purposes.
• Making deposits or withdrawals using a third party's bank account or mobile banking.
• Making fraudulent claims through chargebacks.
• Claiming bonuses through multiple accounts belonging to the same person.

Other Prohibited Activities

• Creating or managing an account on behalf of a minor.
• Harassing or abusing other users.
• Republishing any content from the site without permission.
• Using nepk's brand or trademarks without permission.

9 Security & Privacy

Data Protection

nepk uses industry-standard SSL encryption and modern cybersecurity technology to protect your personal information. Your financial information is never shared with third parties for commercial purposes.

Data Usage Policy

Information provided at the time of registration may be used for the following purposes:

• Account verification and identity confirmation.
• Processing financial transactions.
• Providing customer service and support.
• Prevention of fraud and money laundering.
• Compliance with regulatory requirements.

For more details, please read our Privacy Policy.

Cookie Policy

nepk uses cookies to operate the website and improve the user experience. By browsing the site, you agree to the use of cookies.

10 Responsible Gaming Policy

nepk takes responsible gaming very seriously. We believe gaming should be a form of entertainment — never a source of financial stress.

Self-Limit Setting Features

Any user may apply the following restrictions through support:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit amount.
• Session Limit: Limit continuous gaming time.
• Bet Limit: Set a maximum bet amount per round or per day.
• Cooling-Off Period: Take a break from your account for a set period of time.
• Self-Exclusion: Temporarily close your account for an extended period.

More details on responsible gaming can be found on our Responsible Gaming page.

11 Limitation of Liability

Service Availability

nepk strives to provide uninterrupted service at all times, however the service may be temporarily unavailable due to technical maintenance, server upgrades, or unforeseen circumstances. nepk will not be held liable for interruptions of this nature.

Disclaimer of Liability

• nepk is not responsible for financial losses arising from gaming.
• nepk is not responsible for missed games due to internet disconnection or device failure.
• nepk is not responsible for unauthorized access to an account resulting from the user's own negligence.
• nepk's liability for issues arising from third-party services (payment gateways, game providers) is limited.

Indemnification

You agree to protect nepk and its officers, employees, and representatives from any claims, damages, or expenses that may arise from a violation of these terms or misuse of the platform.

12 Changes to Terms

nepk reserves the right to change, amend, or update these rules and terms at any time. In the event of changes:

• Updated terms will take effect from the date they are published on the site.
• For significant changes, a notification may be sent to the registered email address.
• Continued use of the platform after changes will be considered acceptance of the new terms.
• You have the right to close your account if you object to the new terms.

Legal Dispute Resolution

Any dispute arising under these terms will first be addressed through negotiation. Complaints may be submitted by contacting the support team. nepk is committed to investigating every complaint fairly and impartially.

13 Contact

If you have any questions or need clarification regarding these rules and terms, please contact our support team:

• Live Chat: Available 24/7 — click the chat icon on the platform.
• Email: [email protected]
• Support is available in both Bengali and English.