nepk's Privacy Policy —
Your Data Is Our Responsibility

nepk is a safe and reliable online gaming platform operated for players in Bangladesh. We believe that protecting our users' personal information is one of our highest responsibilities.

This Privacy Policy ("Policy") describes how nepk collects, uses, discloses, and protects your personal information. This Policy applies to our website, mobile platform, and other services.

By using nepk's services, you are considered to have accepted the terms described in this Policy. We ask that you read this Policy carefully. If you disagree with any part of this Policy, please stop using our services and contact our support team.

nepk collects various types of information necessary to provide our services. The different categories of information collected are described below:

Voluntarily Provided Information

When you contact our customer support team, submit a complaint, or fill out any form, you may voluntarily provide additional information. This information is also protected under our privacy policy.

nepk collects your information in the following ways:

• Directly Provided Information: What you provide yourself during account registration, the login process, payment transactions, or support requests.
• Automated Collection: Information automatically collected through cookies, web beacons, and similar tracking technologies while you use our platform.
• Information from Third Parties: Information received from trusted third parties for identity verification, fraud prevention, or meeting legal obligations.
• Payment Processor Information: Transaction confirmation details received from payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfers.

We use the information collected for the following legitimate purposes:

Service Delivery & Operations

• Creating, verifying, and managing accounts.
• Processing deposits and completing withdrawals.
• Providing gaming services and bonus benefits.
• Storing and displaying transaction records.

Security & Protection

• Verifying identity and ensuring account security.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Maintaining the security and integrity of our platform.

Meeting Legal Obligations

• Complying with applicable laws and regulations.
• Providing required information upon request from regulatory authorities.
• Keeping mandatory records of financial transactions.

Customer Support & Communication

• Responding to your questions and complaints.
• Sending service updates, security alerts, and relevant notifications.
• Providing support related to responsible gaming.

Service Improvement

• Analyzing user experience to improve the platform.
• Developing new features and services.
• Identifying and resolving technical issues.

nepk does not sell or rent your personal information. However, we may share information with third parties in the following limited circumstances:

• Service Providers: Trusted technology, payment processing, and customer support partners who assist in operating our platform. These partners work under our instructions and may not use your information for their own purposes.
• Legal Obligations: To comply with court orders, lawful requests from government authorities, or applicable law.
• Fraud Prevention: With recognized organizations to detect and prevent fraud, money laundering, or other illegal activities.
• Business Transfers: In the event of a business merger, acquisition, or asset transfer, where the receiving party agrees to uphold the same privacy obligations.

nepk has put in place industry-standard technical and organizational measures to keep your personal information secure:

Technical Security

• SSL Encryption: All data transmitted on our platform is secured with 256-bit SSL encryption technology.
• Data Encryption: Stored sensitive information (such as passwords and financial details) is kept in encrypted form.
• Firewalls & Access Controls: Multi-layered firewalls and strict access controls to prevent unauthorized access.
• Secure Servers: Our server infrastructure is subject to regular security audits.

Organizational Security

• Access to data is restricted only to staff who need it.
• Staff receive regular training on privacy and data protection.
• A defined procedure is in place to detect and respond to data breach incidents.

However, no method of transmitting information over the internet or electronic storage is completely secure. Even though we follow industry best practices, we cannot guarantee absolute security. It is also your responsibility to keep your account password confidential and to notify us if you notice any suspicious activity.

nepk retains your information for as long as:

• Your account is active and it is needed to provide our services.
• Legal obligations, regulatory requirements, or mandatory financial transaction record-keeping apply.
• It is required for resolving any dispute or legal claim.

Even after an account is closed, certain information may be retained for regulatory and legal purposes. Personally identifiable information is securely deleted or anonymized once the required retention period ends.

You have the following rights regarding your personal information:

Right to Access Information

You may request a copy of the personal information we hold about you. nepk will respond to this request within a reasonable time.

Right to Correct Information

If any of your information is inaccurate or incomplete, you may request a correction. In some cases, you can update it directly from your account settings.

Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, some information may be required to be retained due to legal or regulatory obligations.

Right to Object to Processing

You have the right to object to the use of your information for marketing communications. To exercise this right, contact our support team.

nepk's services are for individuals aged 21 or older only. We do not knowingly collect any personal information from minors.

If we believe a minor has registered on our platform, we will immediately close that account and delete the associated information.

If you believe a minor is using our services, please notify us at [email protected]. To learn more about responsible gaming, visit our Responsible Gaming page.

Our platform may contain references to third-party services such as payment gateways or technology partners. These third parties have their own privacy policies, which will apply when you use their services.

nepk is not responsible for the privacy practices of third parties. We recommend that you review their privacy policies.

nepk may update this Privacy Policy from time to time. For any significant changes, we will:

• Publish a notice on our platform.
• Update the "Last Updated" date at the top of the Policy.
• Notify registered users by email.

If you continue using our services after an update, you are considered to have accepted the new policy. We therefore recommend reviewing this page regularly.

For any questions, concerns, or requests related to this Privacy Policy or your personal information, contact nepk's support team: